Delete your flyvalyzen account

This page explains how to delete your account for flyvalyzen, the Valyzen Travel app for Android and iOS and the website at flyvalyzen.ai, developed by Valyzen. One account covers the app and the website, so deleting it removes it everywhere.

1. How to Delete Your Account

In the app (Android or iOS)

1. Open flyvalyzen and sign in.
2. Go to the Account tab.
3. Tap Delete account and confirm.

Your account is deleted straight away.

By e-mail

If you can’t use the app, e-mail privacy@valyzen.com from the e-mail address you sign in with. Put “Delete my account” in the subject and include your full name. We will verify your identity and respond within 30 days (45 days for requests under the CCPA), as our Privacy Policy states.

2. Before You Delete

• Deleting your account does not cancel your bookings. Upcoming flights and stays stay booked. If you want to cancel a trip, do that first from My Trips.
• Deletion can’t be undone. You can create a new account later with the same e-mail.

3. What We Delete

• Your profile: name, e-mail address, phone number, date of birth, gender, nationality and travel preferences.
• Saved travellers you added for family or friends.
• Passport and ID details saved to your profile.
• Frequent-flyer numbers saved to your profile.
• Saved cards: removed from your account and from our payment processor, so they can’t be charged again.
• Your sign-in: your login, including any passkeys.
• AI agent access: every access token you created for an AI agent is revoked.

4. What We Keep, and for How Long

Some records must be kept after your account is deleted. They are no longer linked to an account, and are deleted or anonymised at the end of the period below, taken from the retention table in our Privacy Policy.

Travel providers such as airlines and hotels, and our payment processors, keep their own records of bookings and payments under their own legal obligations.

5. Questions

For anything about your data, e-mail privacy@valyzen.com. Our Privacy Policy explains all your rights, including access, correction and portability.